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FAQs

Frequently Asked Questions

Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at Village Walk in Jacksonville.
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
Does it cost anything to apply at this community?
No, it is free to apply for an apartment with SMARTLEASING! After you are approved, you will have the option to pay a reservation fee to hold your apartment.
What parking options are available at this community?
Village Walk offers reserved detached garages as well as free surface lot parking for residents. As a plus, there’s boat/RV parking as well.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
What is Venterra’s AutoPay Discount, and how much can I save?
Sign up for AutoPay in SMARTHUB and receive a $20 discount on your rent each month! Exclusive to Venterra.
When is garbage collection? When is doorstep trash pickup?
Garbage is collected on Sunday- Thursday at 7pm. Bring bin inside by 9am.
Where is the dog park?
next to building 23 at the front of the community.